Yes, to Spain. However, it's necessary to request in advance to activate your International Insurance.
Just contact our customer support service and report the incident.
You should return it with the same amount of fuel it had at the time of delivery.
We recommend contacting our Customer Support Service via the provided numbers or email.
If the dirtiness is excessive and not in line with normal usage, an additional fee for professional cleaning may be applied.
When extending the contract with us, a different rate will be applied, as indicated in the current rate table at the time of the extension.
Yes, extensions can be done via email at: Please note that the rate may differ from the one contracted during the original reservation.
To pick up the vehicle, the credit card holder used for the deposit verification must be present. It is advisable to change the reservation name in advance to match the person picking up the vehicle (accompanied by a credit card in their name).

Via Verde

Unfortunately, due to the system being entirely automated, after the rejection at the vehicle's delivery, it's no longer possible to change this option.
According to the Terms and Conditions, the closure of processes, including receiving information about electronic tolls, traffic violations, parking fines, among others, can take up to 30 days. However, for the identification of fines, we are subject to the deadlines of the competent authorities.
No, Via Verde systems are linked to the specific vehicle. It's only possible to use the Via Verde devices provided by us.


We recommend that you contact our customer support service and report the incident.
According to the current Terms and Conditions, to complete the procedures (such as electronic toll information, traffic violations, parking fines, etc.), the unblocking can take place within a minimum period of 7 business days up to a maximum of 30 days.
The first step is to immediately call the local authorities using the emergency number 112, so they can come to the accident site. Afterward, it's important to contact our customer support service and report the incident.
If all the procedures have been followed (such as calling the Police via 112 and obtaining a report from the authorities about the accident circumstances, witness information, details of the owner and driver of the third party vehicle involved - such as registration, make, insurer, and policy number), depending on the complexity of the accident, it may take up to 60 days to get a response. If there are injuries or multiple expert assessments required, the timeframe may be extended without the company being held responsible for the delay.
Stop the vehicle immediately and contact the Roadside Assistance service (using the contact number available in the vehicle documents, usually found in the glove compartment). Not continuing to drive can prevent mechanical problems and additional costs. After that, contact our customer support service to report the incident.


To make a booking directly with us, you can use the phone, send an email, contact us through social media, or visit our website:
Due to the high volume of daily calls, please keep trying. If you still encounter difficulties, you can attempt to reach us through social media channels like Facebook and/or Google.
Usually, the customer support line can handle most issues. In specific situations requiring direct contact with the station, a written contact (email) may be requested. If possible, the call can be redirected to the relevant station.


To activate this coverage, it's necessary to visit one of our nearest facilities as it's essential to assess the current condition of the vehicle. This coverage includes most damages, excluding damages to tires, locks, windows, underside of the bodywork, and the interior of the vehicle. In case of an accident, it's mandatory to call local authorities to report the incident.

Payments / Deposits

For deposit or deductible purposes, we only accept valid credit cards with a minimum validity of 2 months, in the name of the rental contract holder or an authorized driver.
That option is available; however, the cardholder must be added as an additional driver. It might also be required for that driver to purchase the waiver reduction protection.
Yes, we accept payments with debit cards. However, debit cards are not accepted for the verification of deposit amounts or as a deposit for toll payments.
According to Visa and Mastercard rules, issuing banks have a timeframe of 24 to 72 hours to reflect cancellations in the card statement or account. If there are exceptions to these timeframes, it's advisable to contact your bank to request unblocking, providing the proof you have.

Car Pick Up

You can request the station manager's presence to document the issue. Additionally, you can submit a complaint via email to the address indicated in the top left corner of your rental agreement.
You can always go directly to our facilities at the time of your reservation. Check the address of the desired facilities on your Booking Confirmation Voucher.

Drop Off

For the return, all vehicles must be brought back to our facilities unless there's a prior appointment or specific instructions indicating another location.